ICT5150 Information System Report Sample

ICT5150 Information System Report

Assessment Details:

IT service management (ITSM) refers to all procedures, processes, and policies that help organisations manage and implement their IT services. With this, its goal is to consistently support and improve the delivery of IT services to align with the needs of the enterprise. Organisations frequently adopt a predefined framework of best practices and standard processes to provide a disciplined approach to service management. Like anything in tech, though, there are numerous ITSM frameworks to choose from.

This assessment aims to identify three frameworks for ITSM applied to different organisations. More specifically, you require to answer the below tasks:

1. Identify three different frameworks and policies related to ITSM. The selected ITSM must not be COBIT and ITIL.

2. Recognise the components and attributes of each selected framework.

3. Identify the applicability and limitations of each chosen framework.

4. Make comparisons between the selected frameworks.

5. Explain each framework with one specific example and present the limitation and applicability of the framework in any organisation (you need to have three examples).

Solution

1. Introduction

The introduction provides a brief insight into the realm of the IT service management (ITSM), highlighting its pivotal role in facilitating efficient delivery of IT services within the organizations. Apart from that, it underscores the significance of adopting structured frameworks for ITSM. Furthermore, the introduction for MBA assignment expert outlines the objectives as well as tasks of the assessment, which entail identifying, analysing, and also comparing three distinct ITSM frameworks—FitSM, VeriSM, and ISO/IEC 27001—while elucidating their applicability, limitations, and also real-world examples.

2. Identification of ITSM Frameworks

Crucially the identification of ITSM frameworks encompasses an introduction to FitSM, VeriSM, and also ISO/IEC 27001, three prominent frameworks shaping contemporary IT service management practices. It can be argued that FitSM is renowned for its lightweight as well as practical approach, designed required to harmonize IT service management across various organizations. Alongside this, VeriSM emphasizes flexibility and also integration with existing practices, therefore offering a holistic approach to service management. ISO/IEC 27001, recognized globally for information security management, actually provides a robust framework for ensuring the confidentiality, integrity, and availability of IT services.

Excluding COBIT and ITIL from the selection is deliberate, precisely as these frameworks, though widely adopted, are already extensively documented firmly as well as studied. As per The major focus here is to explore technically alternative frameworks that offer unique perspectives on the IT service management (Polge et al. 2021).

The selection of FitSM, VeriSM, as well as ISO/IEC 27001 is justified by their diverse yet complementary approaches to IT service management. The VeriSM's adaptability, FitSM's simplicity, and ISO/IEC 27001's illustrate on security which, provide a well-rounded exploration of different aspects, which is crucial for effective ITSM implementation. Through examining these frameworks, evaluated that, the assessment aims to offer in depth views into the breadth and depth of available ITSM methodologies, and helping organizations in the selection of the most prominent approach for their specific needs.

3. Components and Attributes of Selected Frameworks

It is found that the components include service management processes, such as incident management as well as change management, and also service level management. The Key attributes of FitSM Specifically include its focus on practical implementation as well as clear documentation, and also alignment with the international standards.

Subsequently In contrast, the VeriSM framework adopts a more holistic approach, required for recognizing the diverse nature of modern IT service delivery. The elements upholds organizational capabilities, management practices, and emerging technologies. Besides of that, VeriSM illustrates the integration with existing practices that helps organizations to achieve success through their approach based on specific contexts and requirements. Attributes of VeriSM holds its focus on the customer-centricity, value co-creation, and continuous regular improvement (Kurani et al. 2023).

The ISO/IEC 27001 framework majorly focuses on the information security management, but it also illustrates components relevant to ITSM. These include risk assessment and security controls along with compliance management. Significantly ISO/IEC 27001 emphasizes the confidentiality, integrity, and availability of information assets, providing a structured approach to managing IT services in a secure manner.

4. Applicability and Limitations of Selected Frameworks

Apparently The FitSM framework demonstrates high applicability across diverse organizational settings due to its lightweight as well as pragmatic approach. It can be stated that it is particularly suitable only for small to medium-sized enterprises (SMEs) seeking a straightforward and also scalable solution for IT service management. However, In addition Specifically its simplicity may pose limitations for larger organizations with complex IT infrastructures and stringent regulatory requirements. Additionally, FitSM's focus on practical implementation which may result in limited guidance for organizations undergoing digital transformation or seeking advanced ITSM capabilities (Wang et al. 2021).

VeriSM offers broad applicability by recognizing the evolving nature of the IT service delivery and also emphasizing flexibility and the adaptability. Hence it is suitable for organizations undergoing digital transformation or operating in dynamic environments where traditional ITSM approaches may be insufficient. However, Particularly VeriSM's reliance on organizational culture and readiness may present challenges for the organizations with entrenched practices or resistance to the changes. Additionally, its holistic nature may require substantial investment in training as well as organizational alignment to realize its actually full potential.
The ISO/IEC 27001 framework is highly applicable to the organizations prioritizing information security management within their limited ITSM practices. Significantly it provides a structured approach to managing information security risks and also ensuring compliance with regulatory requirements. ISO/IEC 27001 is particularly relevant for organizations operating in highly regulated industries such as finance, healthcare, and also government. However, its focus on security may lead to a narrow perspective on the ITSM, potentially neglecting the other aspects such as service quality along with customer satisfaction. ISO/IEC 27001's stringent requirements and documentation may pose implementation challenges for the smaller organizations As well as with limited resources (Sharma & Manocha 2022).

5. Comparative Analysis

It can be stated that FitSM is lauded for its simplicity and practicality, making it accessible to the organizations of varying sizes and also maturity levels. Precisely Its lightweight nature enables quick implementation and fosters a culture of continuous improvement. However, FitSM may lack the depth as well as specificity required by larger enterprises with complex IT environments. Mainly Its focus on simplicity may also limit its ability to address advanced ITSM challenges or comply with the stringent regulatory requirements.

Factually VeriSM stands out only for its holistic approach, which acknowledges the interconnectedness of people, processes, and also technology in modern IT service delivery. Alongside this, its flexibility and adaptability make it suitable for organizations undergoing digital transformation or operating in dynamic environments. However, the VeriSM's broad scope may require significant organizational buy-in and investment in training due to which its rely on organizational culture and readiness. Thus, it may pose challenges for organizations resistant to change or with deeply entrenched practices. Apart from that, ISO/IEC 27001 excels in providing a robust framework for the information security management within the context of IT service management, and its systematic approach to risk assessment and compliance ensures the confidentiality as well as integrity, and availability of information assets. Potentially ISO/IEC 27001 is particularly well-suited for organizations operating in highly regulated industries. However, its narrow focus on the security may overlook other critical aspects of ITSM, such as service quality and customer satisfaction (Fortino et al. 2020). Additionally, ISO/IEC 27001's stringent requirements and also documentation may present implementation challenges for smaller organizations with limited resources.

Totally Considerations for organizational adoption include aligning the chosen framework with strategic objectives, assessing organizational readiness for change, and evaluating resource availability for implementation as well as maintenance. Ultimately, the most suitable framework will always depend on the organization's specific needs, goals, and constraints, highlighting the importance of careful evaluation and also informed decision-making.

6. Framework Examples and Limitations - ISO/IEC 27001 Framework

Implementation Overview:

Generally, TNL, the international language training company, opted for the FitSM framework to revamp its learning and content management system (LCMS). FitSM's lightweight as well as practical approach aligned well with TNL's need for a user-friendly and adaptable solution. Leveraging FitSM principles, TNL developed a centralized LCMS capable of accommodating various class formats, including online, individual, and face-to-face sessions. Entirely In response to security concerns, TNL implemented the ISO/IEC 27001 framework to enhance the security of its LCMS. The framework's systematic approach to the risk assessment and also compliance management provided TNL with a structured framework for the safeguarding sensitive data and ensuring regulatory compliance.

TNL conducted a comprehensive risk assessment to identify potential vulnerabilities and threats to its LCMS. Firmly based on the assessment findings, TNL developed and implemented robust security controls and procedures to mitigate identified risks effectively. Generally Key stakeholders from various departments were involved in the implementation process to ensure alignment with the organizational objectives as well as regulatory requirements.

Limitations and Applicability:

Technically While ISO/IEC 27001 provided TNL with a structured framework for enhancing security; challenges were encountered in balancing security measures with usability and also functionality. It can be argued that, the framework's stringent requirements and documentation may have required substantial investment in resources and expertise, particularly for a multinational company which is operating in the education sector. Additionally, ISO/IEC 27001's narrow focus on security eventually may have overlooked other critical aspects of TNL's LCMS, such as usability and functionality, hindering agility and responsiveness to changing business needs or emerging threats.

7. Conclusion

Briefly the comparative analysis highlights the suitability of FitSM, VeriSM, and ISO/IEC 27001 frameworks for enhancing TNL's learning and content management system. Recommendations include assessing specific organizational needs and constraints to select the most appropriate framework. Alongside Future considerations should focus on ongoing evaluation and also refinement of ITSM practices to ensure alignment with evolving business objectives as well as the industry standards of FitSM, VeriSM, and ISO/IEC 27001.

8. References

Fortino, G, Savaglio, C, Spezzano, G & Zhou, M 2020, ‘Internet of things as system of systems: A review of methodologies, frameworks, platforms, and tools’, IEEE Transactions on Systems, Man, and Cybernetics: Systems, vol. 51, no. 1, pp. 223-236. viewed 20 April 2024, https://doi.org/10.1109/TSMC.2020.3042898

Kurani, A, Doshi, P, Vakharia, A & Shah, M 2023, ‘A comprehensive comparative study of artificial neural network (ANN) and support vector machines (SVM) on stock forecasting’, Annals of Data Science, vol. 10, no. 1, pp. 183-208. viewed 20 April 2024, https://doi.org/10.1007/s40745-021-00344-x

Polge, J, Robert, J & Le Traon, Y 2021, ‘Permissioned blockchain frameworks in the industry: A comparison’, Ict Express, vol. 7, no. 2, pp. 229-233. viewed 20 April 2024, https://doi.org/10.1016/j.icte.2020.09.002

Sharma, V & Manocha, T 2022, February, ‘Comparative Analysis of Online Fashion Retailers Using Customer Sentiment Analysis on Twitter’, In Proceedings of the International Conference on Innovative Computing & Communication (ICICC). viewed 20 April 2024, https://dx.doi.org/10.2139/ssrn.4361107

Wang, B, Tao, F, Fang, X, Liu, C, Liu, Y & Freiheit, T., 2021, ‘Smart manufacturing and intelligent manufacturing: A comparative review’, Engineering, vol. 7, no. 6, pp. 738-757. viewed 20 April 2024, https://doi.org/10.1016/j.eng.2020.07.017